Frequently Asked Questions
All your buzzing questions, answered.
Still need help? Buzz us anytime at orders@funkibee.co.za
General
Who is FunkiBee?
We’re a buzzing little online hive based in Johannesburg, South Africa. FunkiBee is a 100% online estore – no physical store, just funky finds delivered nationwide.
Do you deliver nationwide?
Yes, we deliver nationwide! We use courier partners that deliver directly to your door across South Africa. We do not ship orders internationally.
Unfortunately we do not offer locker collections, store collections, direct collections, international deliveries or delivery to PO Boxes at this time.
How long will it take to receive my order?
We are located in Johannesburg, and all our orders are shipped from here through our couriers partners.
Once payment is confirmed, all orders are processed on the same day or next business day (Monday to Friday). Based on your location, orders usually buzz their way to you within 5-7 working days. However, this may take a little longer depending on your location or product. You’ll get tracking info once it’s on the move!
Orders
How do I place an order?
FunkiBee is an online-only store, so all orders are placed right here on our website. Just browse for your favorite goodies, add them to your cart, and when you’re ready, head to checkout. Enter your contact and delivery details, make a secure payment via the Yoco gateway — and that’s it! Your order will be confirmed and shipped straight to your door, no hive visits required.
Oh no! I placed my order and want to add some additional items. Can I add to my order?
If your order hasn’t shipped yet, we might be able to help! Email us at orders@funkibee.co.za as soon as possible. However, we cannot make any guarantees as it is dependent on the shipping process. If your order has already been dispatched, your order will be considered final and you will need to place another order online.
My order is delivered as a gift. Can you remove the invoice or price tags from the delivery?
We’ve got you covered – as a standard, we don’t include invoices or price tags in the parcel (because surprises are sacred!). Your invoice will be emailed directly to you, so your gift stays perfectly under wraps. 🎁🐝✨
Delivery
Where do you deliver?
We deliver nationwide! We use courier partners that deliver directly to your door across South Africa. We do not ship orders internationally.
Unfortunately we do not offer locker collections, store collections, direct collections, international deliveries or delivery to PO Boxes at this time.
How long will delivery take?
How much does shipping cost?
Shipping is calculated at checkout based on your location and order size. We offer free shipping on all orders over R700
Can I place an order, and deliver it to someone else?
Yes, absolutely! If you’re sending a gift or placing an order on behalf of someone else, just enter their details in the Shipping Address section at checkout.
📦 Important:
Be sure to include the recipient’s phone number in the shipping field so the courier can contact them directly to arrange delivery.
📧 Heads up!
Use your own email address in the email field — this ensures you’ll receive the order confirmation and invoice (and prices).
Help! My delivery option isn't loading - what’s going on?
Oh no! If your delivery option isn’t showing up at checkout, it might be due to a missing or incorrect shipping address postal code. Make sure you’ve entered your full address and postal code — the system needs this info to calculate delivery options.
Still stuck? Don’t worry – just drop us an email at orders@funkibee.co.za and we’ll sort it out for you ASAP!
How can I add special delivery instructions to my order?
Need to leave a note for the courier? No problem! You can add any special delivery instructions in the “Order Notes” section at checkout. At the bottom of the checkout page, click the tickbox that says:
Add a note to your order
Just pop your message in there, and we’ll make sure it gets to the right hands!
Can we collect our order in person?
At the moment, we don’t offer a collection option — all orders are delivered straight to your door for convenience. 😊
Returns & Refunds
What if my item is faulty or damaged?
We’re so sorry if something didn’t arrive in perfect condition — that’s definitely not the experience we want for you. We take great care to inspect every item before it leaves us and package orders securely to ensure they arrive safely. While we do our best, sometimes things can go wrong in transit, or a rare defect might slip through.
If you receive a faulty or damaged item, here’s what to do:
Reply to your order confirmation email and let us know what went wrong
Please include clear photos of the item showing the issue
We’ll get back to you as soon as possible to arrange a collection of the item
Once we’ve received and assessed it, we’ll either:
Send you a replacement, or
Issue a full refund using the same payment method you used to place your order
🧾 Warranty Info
All of our products are covered by a 6-month warranty (as per the Consumer Protection Act) for any manufacturing faults or defects. This does not cover normal wear and tear or damage due to misuse.
Can I return an item?
We do our best to provide clear, accurate descriptions and photos of every product, so you know exactly what you’re getting. We kindly ask that you read the product details carefully before placing your order. That said, we understand that sometimes you might change your mind — and we’re here to help!
Return Process:
- Please notify us within 7 days of receiving your order if you’d like to return an item.
(Unfortunately, requests outside this timeframe won’t be accepted.) - To start a return, simply reply to your order confirmation email with the item you’d like to return and the reason
- We’ll arrange the return with our courier
Return Costs:
- The return shipping fee will be for your account and will be deducted from your refund
Condition of Returned Items:
- Items must be returned in their original, undamaged packaging, and must be unused, unsoiled, and undamaged
- Please ensure the item is securely packaged to prevent damage during return transit
- Once we receive the item, we will assess the item to determine if it is unused, undamaged and still in its original packaging. Only items that meet this criteria will be refunded.
- Once we receive and assess the item, refunds will be processed (minus the courier return cost) if it meets our return criteria
How do I request a return?
Please notify us within 7 days of receiving your order if you’d like to return an item. (Unfortunately, requests outside this timeframe won’t be accepted.)
Simply reply to your order confirmation email with the item you’d like to return and the reason for the return.
Please note that the return shipping fee will be for your account and will be deducted from your refund
Can I exchange something I bought?
Absolutely — we’re happy to help with exchanges within 7 days of purchase! As a small business, we work with external courier partners, so we’re unfortunately unable to cover the cost of returns and reshipping. This means that the courier fees for sending the item back to us and delivering the new item will be at your expense.
We kindly recommend double-checking product details before placing your order to make sure it’s the right fit – but if you need help, we’re always here!
Payment
What payment methods do you accept?
We accept all major South African debit/credit cards and secure online payments via the Yoco Payment Gateway.
Can I use a promo code?
Yes, please! Enter your promo code at checkout and watch the magic happen.